The Bubbles are absolutely safe and are designed to withstand winds up to 100 km/h. However, we reserve the right to cancel your reservation if the weather conditions are especially adverse. We live in a Hurricane zone and during this season that starts in June and ends in November, we are subject to attack the rules of the authorities if required.

The Guest does not have the right to request cancellation due to adverse weather conditions. 

Also, in case of damages or breakdowns in the bubble or in the facilities, which cannot be repaired at short notice, we may cancel the stay until 15:00 hours on the day of arrival. 

In these rare cases, we will fully refund the amount paid for the accommodation or arrange a change of date by providing a voucher.

Other ancillary services may not be available in the event of breakdowns that cannot be resolved prior to check-in. We will notify you well in advance, but no refund, even partial, will be made. 

Standard rates: 

– Non-refundable. A change of date (one time only) is permitted upon written request within 14 days prior to arrival date. It is possible to request a new date immediately or, alternatively, a voucher will be issued for the value of the rate (excluding additional charges) to be used for a new stay within 12 months of the booking date, subject to availability and with rate difference.

– Reservations made more than 8 months in advance can be made up to 18 months after the reservation date. Reservations made with a voucher must be retrieved within the initial expiration date of the voucher, regardless of when they were made.

The second date becomes non-refundable in both cases. 

Any difference in rate must be paid upon arrival. 

- In the 14 days prior to the day of arrival, or in case of "no show": no refund or exchange. 

Promotional/special rates/bookings less than 14 days in advance: 

- Non-refundable and non-changeable. 

WE RECOMMEND THAT YOU ALWAYS TAKE OUT TRAVEL INSURANCE TO COVER ANY PERSONAL, HEALTH OR WORK-RELATED UNFORESEEN EVENTS, EVEN LAST MINUTE ONES.

The balance of the amount is required to confirm the reservation.

We accept payment by bank transfer or credit card.

Payment details are included in the booking confirmation email.

The payment receipt must be sent by email to [email protected] to prevent the system from automatically releasing the bubble 24 hours after the reservation has been made.

The invoice must be requested at the time of booking.

Each Bubble has a large space reserved for exclusive use, which is accessed by a private path; this guarantees the privacy of each guest. 

Each guest may only use the assigned space. 

The bubbles are spaced apart and oriented to offer the best possible view. 

Each Bubble Room has its own private bathroom. 

All Astral staff constantly strive to ensure privacy during your stay by applying all necessary measures to this end. Therefore, unauthorized access to private areas is prohibited during the entire stay, whether by staff or other guests. 

Cleaning or maintenance personnel will have access only when the guest is out of the bubble.

The use of DRONES over the Bubbles is strictly prohibited.

We are not responsible for valuables and money left unattended by the guest.

Each guest's passport will be required and a copy will be made to be attached to the registration form. Signatures must match as closely as possible.

Check-in time is from 15:00 pm to 20:00 pm. After this time, arrival must be arranged in advance.
Check-in before 17:00 pm is not allowed.
Check out maximum at 11.00 am .

The bubble room is located in a private enclosed area,

The structure is supported by a 24-hour motor. In case of blackout, an auxiliary generator will be activated immediately to ensure the inflation. 

In any case, a safety area with a rigid structure integrated in the entrance tunnel is foreseen. 

The area is completely enclosed and only guests are allowed access through a locked gate. 

The unguarded parking area is inside and outside the property.

It is advisable to reserve parking free of charge in advance and subject to availability.

The property reserves the right to claim compensation for damages caused by the Guest's misconduct or failure to comply with the rules of the facility which are expressed in the accepted terms and conditions, and which will be reminded both verbally during check-in and on the displayed signs. 

The procedures for acquiring an open date voucher are as indicated in the GIFT section of the website.

The voucher must always be used to make a reservation from this site. Simply log in, choose the date of your stay and enter the code in the appropriate field. The amount of the voucher will be automatically deducted from the total amount of your reservation.

In case of a stay at a higher rate, the beneficiary must pay the difference at the time of booking. In the case of a lower rate, the balance may be used for additional services. 

If a specific night has been given, the date can be changed up to 14 days prior to the stay, subject to availability, by contacting us directly.

Vouchers not used within the specified time limits cannot be extended or refunded for any reason. 

We provide our guests with one set of towels per person, consisting of a shower towel, hand towel and bath towel.

Bed linen is changed every 3 days. 

If you need an additional set of sheets, the cost is 20 usd.

In our hotel we try to protect the environment by using as little plastic as possible. Therefore, no single-dose bath products are provided. In the bathroom you will find soaps in the dispenser. 

Rates are subject to change at any time, without notice, for all new reservations. The price lists or quotations sent are always replaced by the official rates of this website.

Offers are only valid for bookings made through the website www.astraltulum.com are not retroactive and do not apply to bookings made through third party channels (Airbnb, Booking, travel agencies, etc.).